At Homesun Furniture, we strive to ensure you are satisfied with your purchase. If you need to return an item, our policy is designed to be straightforward and customer-friendly.
Eligibility for Returns
- Time Frame: Returns are accepted within 14 days of delivery.
- Condition: Items must be returned in their original condition, unused, and with all original packaging and tags.
- Proof of Purchase: A valid receipt or order confirmation is required for all returns.
Non-Returnable Items
Custom-made or personalized furniture.
Items marked as final sale or clearance.
Damaged items caused by misuse, neglect, or improper assembly.
Return Process
- Contact Us: Email us at info@homesunfurniture.com or call 0715237121 to initiate a return.
- Approval: Once approved, we will provide return instructions, including the return address.
- Shipping: The customer is responsible for return shipping costs unless the item was received damaged or defective.
Refunds
Refunds will be processed within 7 business days of receiving the returned item.
Refunds will be issued to the original payment method.
Exchanges
If you need to exchange an item, please contact us within 14 days of delivery. Exchanges are subject to product availability.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund at no additional cost.
For further assistance, feel free to reach out to our customer service team.
